Online Complete Terms & Conditions

These Terms and Conditions (this “Agreement”) describe the terms and conditions that apply to the Darden-brand gift cards and gift cards branded with any one or multiple restaurants from the Darden family of restaurants, including Olive Garden, Longhorn Steakhouse, Yard House, Ruth’s Chris Steak House, Cheddar’s Scratch Kitchen, The Capital Grille, The Capital Burger, Seasons 52, Eddie V’s, and Bahama Breeze (“Cards”). This Agreement is between you and Darden SV, Inc. (“Darden”). By buying, accepting, using, or redeeming your Gift Card, you agree to be bound by this Agreement. If you do not agree with this Agreement, do not purchase, accept, use or redeem Gift Cards.

IMPORTANT: Please note that this Agreement contains an arbitration agreement and class action waiver. In that section, you and Darden mutually agree that any dispute, claim, or controversy will be resolved through binding, individual arbitration—and not in court or through a class action lawsuit or class-wide arbitration.

Changes to the Agreement

Darden reserves the right to change this Agreement from time to time, including adding or removing restaurant brands at which Cards may be purchased or redeemed, in its discretion by posting the revised terms online at https://darden.com/gift-cards/terms-and-conditions.

Issuer and Obligor

Cards are issued by Darden. Darden is responsible for the operation and maintenance of the Card and the Card programs. Darden is the sole legal obligor to you; provided, however, that Darden may assign its obligations with respect to the Cards at any time, in which case such assignee shall become the issuer and sole legal obligor. Darden Restaurants, Inc. and its affiliates and related entities (other than Darden) bear no responsibility or liability for any Cards, and you hereby knowingly release Darden Restaurants, Inc. and its affiliates and related entities (other than Darden) from any and all liability or claims of any nature whatsoever arising in connection with any Card.

Purchasing a Card

Cards can be purchased at participating Darden brand restaurant locations, including Olive Garden, LongHorn Steakhouse, Yard House, Ruth’s Chris Steak House, Cheddar’s Scratch Kitchen, The Capital Grille, Seasons 52, Eddie V’s and Bahama Breeze.  Cards may also be purchased online at https://darden.com/gift-cards or by calling 800.642.7336. Cards may also be purchased at other authorized retailers and distributors. Cards are not valid and will not be honored if obtained from unauthorized sellers, resellers or distributors, including through Internet auction sites. You may not purchase more than $10,000 of Cards on any single day.

Redeeming a Card

Cards, including Gift Cards branded with only one or some of the Darden-brand restaurants, are redeemable only for purchases of food, beverages, goods and services at any participating Darden brand restaurant location, including Olive Garden, LongHorn Steakhouse, Yard House, Ruth’s Chris Steak House, Cheddar’s Scratch Kitchen, The Capital Grille, Seasons 52, Eddie V’s and Bahama Breeze.  Cards are not refundable or exchangeable and may not be redeemed for cash except as required by law (in some states, you may be permitted to redeem the remaining de minimis balance on a Card for cash).  Cards are not redeemable to purchase another Card or towards previously purchased goods or services.  To redeem a Card, you must be over 18 years old or obtain consent from a parent or guardian. Cards are not debit or credit cards.  No more than three (3) Cards can be redeemed in any single transaction for To Go orders placed online.  Darden reserves the right to refuse to honor any Card in the event of a disputed credit card charge, bounced check or other failure of consideration.

Reloading Your Card

In the United States, you can reload value on your Card by visiting any participating restaurant location, going online to https://darden.com/reload or by calling 800.642.7336. No more than $2,000 may be associated with any one Card in a single day. The total value you may load onto all of your Cards, together with the value of any new Cards that you may purchase, may not exceed $10,000 on any given day. There is a minimum amount that you may load on any Card at any given time, and that amount is typically $5. We may change any of these amounts at any time without notice to you.

No Resale

Cards cannot be resold.  We reserve the right to refuse to honor any Card that has been resold.

Use of Cards by Businesses

There are additional requirements and restrictions on the use of our Cards by businesses such as using Cards to solicit new customers. Please see the details on our business-to-business site at https://darden.com/giftcardsales.

eGift Card

Our eGift Card (also known as an “eGift”) program allows you to purchase and send a virtual Card via email, or via certain social media and messaging platforms. You may choose the design and dollar value (within certain limits) and complete your purchase using a credit card, debit card, or certain other electronic payment methods. You may choose when to have your eGift delivered, either the same day, provided that your form of payment is approved, or at a future date. You authorize us to charge your credit card, debit card or other chosen electronic payment method at the time you purchase your eGift regardless of the date you choose for delivery.

On the requested delivery date, we will send the recipient of your eGift an email notifying them that they have received an eGift from you. The recipient will have the option of adding the eGift to their Darden Account, transferring the balance onto an existing Card or printing out the eGift and bringing it into a restaurant to make a purchase. The recipient will also have the option to register the eGift for use with our mobile applications. We will also send you an email confirming receipt of your eGift when the recipient opens the eGift email. An eGift is like any other Card, and the same limitations and terms apply.  To purchase an eGift, please visit https://darden.com/gift-cards.

Balance Inquiry

You may check the balance on your Card at any time by visiting https://darden.com/balance or calling 1-877-500-9706.

Billing Errors/Corrections

Darden will correct the balance of your Card if we believe that a clerical, billing, or accounting error occurred. Assuming you provide sufficient details, Darden will review your claim and tell you what we find. Darden will correct any error promptly after we finish our review. If we do not find any error, we will explain what we found. We have no obligation to review or correct any billing error unless you provide us sufficient notice for us to review your claim within sixty (60) days of the date of the transaction in question.

Expiration/Deactivation

Cards do not expire. No fees for inactivity, maintenance or service fees apply.

Lost, Damaged or Stolen Gift Cards; Gift Cards Used Without Authorization; Fraud

Lost, damaged, or stolen Cards are not the responsibility of Darden. The value of any lost, damaged or stolen Cards, or any Cards used without authorization, will not be replaced or replenished. Darden and its affiliates reserve the right to refuse to honor Cards where Darden suspects that the Cards were obtained fraudulently.

Questions

If you have questions, please call guest relations at 800.331.2729.

Privacy Statement

Our privacy policy is incorporated into these terms by reference. Please read our Privacy Policy at https://darden.com/privacy-notice carefully to understand how we collect, use, and disclose information about customers, how to update or change your personal information, and how we communicate with you.

Limitation of Liability

DARDEN AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO CARDS INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT A CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

Governing Law

The laws of the State of Florida without regard to principles of conflict of laws, shall govern this Agreement, use of Cards and is the substantive law applicable to any claim or dispute that may arise out of or relate to this Agreement or your use of Cards.

Severance

Notwithstanding anything herein to the contrary, if any part of this Agreement is deemed invalid or inapplicable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. If such provision cannot be so modified or restricted, it shall be excised from this Agreement without affecting the validity, legality, or enforceability of the remainder of this Agreement, which shall be fully enforced.

Arbitration

Please read this section carefully. It affects rights that you may otherwise have. It provides for resolution of most disputes through arbitration instead of court trials and class actions. Arbitration is more informal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury, and discovery is more limited. Arbitration is final and binding and subject to only very limited review by a court. This provision is intended to be interpreted broadly to encompass all disputes or claims arising out of or relating to your Card and your relationship with Darden.

Any dispute or claim arising out of or relating to this Agreement or use of the Card and your relationship with Darden or any subsidiary, parent or affiliate company or companies (including without limitation federal and state statutory claims, and common law claims, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration, except that either of us may take claims to small claims court or transfer claims that are initiated in arbitration to small claims court if such claims qualify for hearing by such a court.  You and we may assert claims in small claims court instead of in arbitration if the claims qualify and so long as the matter remains in small claims court and advances only on an individual (non-class, non-representative) basis.

For all disputes, you must first send a written description of your claim to our guest relations department at giftcardservices@gift.darden.com to allow us an opportunity to resolve the dispute. You and we each agree to negotiate your claim in good faith. You may request arbitration if your claim or dispute cannot be resolved within 60 days.

The arbitration of any dispute or claim shall be conducted in accordance with the rules of the American Arbitration Association (“AAA”), including the AAA’s Consumer Arbitration Rules and the AAA Mass Arbitration Supplementary Rules (as applicable), as modified by this Agreement. The AAA Rules and information about arbitration and fees are available online at www.adr.org.  As to arbitrations governed by the AAA Mass Arbitration Supplementary Rules, you and we agree that in such arbitrations:  (i) a Limited Service Neutral will be appointed to oversee procedural issues common to the cases, such as but not limited to discovery, choice of law, and statute of limitations; (ii) if the value of the relief sought is $25,000 or less, the cases will be heard on the documents, rather than by in-person, telephone, or videoconference hearings; (iii) if the value of the relief sought is $25,000 or less, testimony will be conducted via affidavit rather than requiring live witness testimony; (iv) the Mass Arbitration Supplementary Rules will also apply where there are 10 or more Consumer or similar Demands for Arbitration (Demand(s)) filed against or on behalf of the same party or where representation of all parties is consistent or coordinated across the cases.

All issues are for the arbitrator to decide, except that a court of competent jurisdiction shall decide issues relating to arbitrability, the scope or enforceability of this Agreement to Arbitrate and issues that this Agreement to Arbitrate indicates that a court can resolve.

You and we agree that this Agreement evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the U.S. Federal Arbitration Act and federal arbitration law, and not governed by state law.

Any arbitration will be held in a reasonably convenient location in the state in which you reside or at another mutually agreed location. The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law.  An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief to the extent required to satisfy your individual claim, and must follow and enforce this Agreement as a court would. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award. Judgment on any arbitration award may be entered in any court having proper jurisdiction. Costs of Arbitration. For claims other than those governed by the Mass Arbitration Supplementary Rules, upon filing of the arbitration demand, we will pay all filing, administration and arbitrator fees other than the initial $200 filing fee, and for claims of less than $1,000, we will reimburse you for the filing fee within 30 days of receiving a written request from you.  Fees and costs in cases governed by the Mass Arbitration Supplementary Rules will be governed by the Supplementary Rules.  Each party will bear the fees and expense of its own attorneys, experts, witnesses and preparation and presentation of evidence at the arbitration unless otherwise allowed by governing law or contract.

Class Action Waiver and Jury Waiver. You and we each agree that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. Also, the arbitrator(s) may award relief (including monetary, injunctive and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s).  If for any reason a claim proceeds in court rather than through arbitration, you and we each waive any right to a jury trial.